Last updated: September 10, 2026
The data controller for 3DForge is:
| Purpose | Legal Basis |
|---|---|
| Providing and maintaining service | Contract performance |
| Billing and payment processing | Contract performance |
| Customer support | Contract performance / Legitimate interest |
| Service notifications (billing, security, policy updates) | Legitimate interest |
| Security and fraud prevention | Legitimate interest |
| Product optimization and analytics | Legitimate interest |
| Legal compliance | Legal obligation |
| Marketing communications (with consent) | User consent |
| Type | Purpose | Can be disabled |
|---|---|---|
| Strictly necessary | Login maintenance, core functionality | No |
| Functional | Language preferences, personalization | Yes |
| Analytics | Anonymous usage statistics, product optimization | Yes |
| Marketing (optional) | Targeted advertising and performance measurement | Yes |
You can adjust your cookie preferences through your browser settings or our cookie management center.
We do not sell your personal information, including as defined under applicable laws such as CCPA. We only share your information in the following circumstances:
In the event of a security incident affecting your rights, we will notify you and relevant authorities within 72 hours of discovery, as required by applicable law.
| Data Type | Retention Period | Action on Expiry |
|---|---|---|
| Account information | Active period + 90 days after deletion | Secure deletion or anonymization |
| Transaction records | As required by law (typically 7 years) | Secure deletion or archival |
| Customer support records | 3 years | Secure deletion |
| Security audit logs | 12 months | Secure deletion |
| Generated 3D models | 90 days after account deletion | Automatic deletion |
To exercise any of these rights, contact us at privacy@3dforge.com. We will respond within 30 calendar days.
| Right | Description |
|---|---|
| Right to access | Obtain a copy of your personal data |
| Right to rectification | Correct inaccurate or incomplete data |
| Right to erasure | Request deletion of your data under certain conditions |
| Right to restrict processing | Request suspension of data processing under certain conditions |
| Right to data portability | Receive your data in a machine-readable format |
| Right to object | Object to processing based on legitimate interests or marketing |
| Right to withdraw consent | Withdraw consent for processing that requires it |
If you believe we have not adequately handled your data, you have the right to lodge a complaint with your local data protection authority.
With your consent, we may send you marketing communications about our products and services. You can unsubscribe at any time by clicking the "unsubscribe" link in any email, adjusting your account settings, or contacting us. Opting out does not affect service-related notifications such as billing, security alerts, or policy updates.
Our servers and partners may be located in various regions including Singapore and the United States. When data is transferred internationally, we ensure adequate protection through:
3DForge is intended for users who are at least 18 years old. We do not knowingly collect personal information from individuals below this age. If you believe a child has provided us with personal data, please contact us immediately at privacy@3dforge.com and we will promptly delete such data.
Our service may contain links to third-party websites or integrate with third-party services. This Privacy Policy applies only to data we collect directly. We are not responsible for the data practices of third parties — we recommend reviewing their privacy policies before engaging with them.
If we make material changes to this Privacy Policy, we will notify you at least 15 days in advance via email or platform notice, and update the "Last updated" date at the top of this page. Your continued use of the service after the effective date constitutes acceptance of the updated policy.