1. Overview
Due to the immediate digital delivery nature of 3DForge services, refunds are generally not provided once the service has been accessed or used. However, we make exceptions under the following circumstances as required by applicable consumer protection laws.
2. Eligibility for Refunds
You may be eligible for a full or partial refund under the following circumstances:
- New subscriber 7-day guarantee — First-time subscribers may request a full refund within 7 days of their first payment, provided their usage has not exceeded 20% of the plan's monthly allocation
- Duplicate charges — If you were accidentally charged multiple times for the same transaction, you are eligible for a full refund of the duplicate charges
- Unauthorized charges — If you notice charges you did not authorize, please contact us immediately
- Verified service interruption — If our service experiences a verified outage exceeding 72 consecutive hours, affected subscribers may receive a prorated refund or service credit
- Legal rights — If applicable law grants you a right of withdrawal or refund (such as the EU/UK 14-day cooling-off period for distance contracts), these rights are preserved
3. Non-Refundable Items
- Subscription fees after 7 days from first purchase for returning subscribers
- Annual subscription fees requested more than 30 days after initial purchase
- Usage that exceeds 20% of the monthly plan allocation
- Accounts terminated for violation of our Terms of Service or Acceptable Use Policy
- Prorated refunds for unused subscription time (except as required by law)
4. How to Request a Refund
To request a refund, please contact us at refunds@3dforge.com with the following information:
- Your registered account email address
- Date of purchase
- Transaction ID (if available)
- Description of the issue or reason for the refund request
5. Processing Time
- We will confirm receipt of your refund request within 2 business days
- Eligible refunds will be processed within 5–10 business days
- Refunds will be credited to your original payment method
- Please note that your bank or payment provider may require additional time to post the refund to your account
6. Subscription Cancellation
You can cancel your subscription at any time through your account settings. Upon cancellation, your plan remains active until the end of the current billing period. You will not be charged again after cancellation. No prorated refunds are provided for unused time, except as required by applicable law.
7. Contact
For refund requests or questions, contact us at: